The 30 percent take rate is substantially higher than what some of the competitors in the food delivery space charge. The NY Post reported last year that market leaders such as GrubHub and Seamless charge somewhere between 12 and 24 percent, while upstarts such as DoorDash and Postmates have a take rate in the range of 15 to 23 percent.
In fact, Ruby Tuesday, which is running a pilot program with Amazon Restaurants, said in its most recent earnings call that Amazon’s food delivery program is indeed costly. Ruby Tuesday CEO James Hyatt pointed out it’s something every restaurant will have to test before deciding if they should build their own delivery network or not.
“It is a little expensive,” Hyatt said, referring to delivery programs by Amazon, Uber and Lyft. “It is a bite of the apple there for sure, and it seems to be something that every brand is going to have to measure right now, which I think you see some of the brands determining that they want to make that an internal mechanism instead of using a third-party.”
Amazon may be able to lower its take rate once it reaches broader scale, and its partnership with Olo could be one way to solve the problem.
But Cowen’s Champion said it shouldn’t be a major concern to incumbents such as GrubHub, at least for now, pointing out that Amazon Restaurants is still only the fifth-most-used delivery service with less than a third of GrubHub’s usage, based on a recent survey.
“It remains an expansive $40 billion-plus market in the US, with solid growth characteristics. We expect the delivery market to remain competitive and we think GrubHub will compete just fine,” he wrote.